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Our Policies

Volunteer Information + Policies

Volunteer Benefits: 

1. Access to CRFS events

2. Meal voucher for each shift worked, if available

3. A Volunteer T-shirt with the Festival logo, if available

4. An opportunity to be part of premier Reggae events in Canada

Volunteer Responsibilities

It is essential that volunteers promote a positive image of the Calgary Reggae Festival Society (CRFS). This means accepting the responsibilities listed below:

1. To adhere to the Code of Ethics.

2. If under 18 years of age, deliver a signed parental/guardian consent form prior to the event.

3. Actively volunteer for a minimum of 4 hours during your scheduled shifts or as designated by your Coordinator during the event.

4. Be available and on time for assigned shifts.

5. Inform your Coordinator or the Volunteer Coordinator well in advance if you are unable to work any scheduled shift(s) (give at least 24 hours notice).

6. Attend your assigned orientation session and any mandatory meetings – if you must miss a meeting, let your Coordinator know in advance and make arrangements to obtain all information that was distributed. 

7. Pick up your Volunteer package at volunteer check-in prior to your shift by the Volunteer Coordinator or Volunteer Lead.

8. Wear your volunteer t-shirt and wristband while on duty. These identify you to others as a member of CRFS organization. aware of all Volunteer benefits and services.

9. Behave in a friendly and courteous manner – treat other Volunteers, Artistes, staff and audience with respect. Remember that you are the face of ReggaeFest and are here to help everyone have a great time!

10. Be a team player – focus on the tasks at hand and on achieving your team’s goals. 

11. Contact your Coordinator if you have a serious problem or concern. Contact the Volunteer Coordinator if you are unable to resolve the problem.

12. Make arrangements for childcare while you are on duty - please do not bring your children to your shift location while on shift. If you are unable to make other childcare arrangements, you must assume responsibility for your children’s behaviour while on the Festival site.

Volunteer Code of Ethics and Conduct

1. All Volunteers shall make every effort to present CRFS to the public in a positive way.

2. There shall be no use/consumption of alcohol by any Volunteer who is on duty on the Event site, including the Beer Garden. Off duty Volunteers must not wear Volunteer t-shirts while in the Beer Garden and must not consume alcoholic beverages elsewhere on site while wearing their Volunteer t-shirt.

3. There shall be no use/consumption of illegal substances by any Volunteer on the Event site. 

4. All Volunteers shall treat other Volunteers, performers, staff and the public with respect. If a problem arises, resolution should be deferred to the Volunteer Coordinator, a Crew Coordinator or Site Safety personnel.

5. No Volunteers shall use to their own advantage any property or monies belonging to CRFS. All Volunteers must be honest and trustworthy.

6. Any Volunteer in the position of Coordinator or Assistant Coordinator must set a positive example for other Volunteers. They must be prepared to respond to greater expectations, take on more responsibilities and follow through on commitments. 

7. Volunteers, whether on or off duty, on the Event site must have wristbands visible at all times and be prepared to show them when asked. Volunteers must also be prepared to show appropriate age-disclosing photo ID when in areas where alcohol is being served. Reminder: Incidents of rudeness or disrespect from Volunteers, be it while on duty or off duty, will not be tolerated and is a violation of the Code of Ethics that may affect future Volunteer opportunities with CRFS.

Volunteer Policies

No Smoking

The City of Calgary’s No Smoking By-Law applies to city parks. If you wish to smoke, please exit the park and find a more suitable location. 

No Alcohol While On Duty

Volunteers are not permitted to consume alcohol while on duty. If after your shift is over you would like to go into the Beer Garden, please completely remove your Volunteer T-shirt and change into something more comfortable. 

Beer Garden

Wristbands must be visible at all times in the Beer Garden. On duty Volunteers are not permitted in the Beer Garden unless they are performing Volunteer duties. Off duty Volunteers are not permitted to wear their Volunteer T-shirts in the Beer Garden. Volunteers who wish to enter the Beer Garden are required to remove their Volunteer TShirt and wear another garment instead. While in the Beer Garden, Volunteers are expected to conduct themselves appropriately and to comply with any policies put in place for gaining access to the Beer Garden and while in the Beer Garden.

Minors (persons under 18 years of age)

All Volunteers 17 years of age or younger must deliver a consent form signed by their Parent or Guardian before the minor will be formally assigned to a Volunteer position. Volunteers under the age of 18 may not work on the Site or Site Safety Crews or on any crews that work in areas where alcohol is served. All youth Volunteers will be expected to fulfill their duties in order to receive Volunteer benefits. They will also be expected to conduct themselves appropriately. To the best of his/her ability, the Volunteer Coordinator will place Volunteers 17 years of age or younger as requested, but there are limited spaces available, and there are no guarantees that all applicants will be placed. All crews of the Festiva should note that no children of Volunteers are to accompany any Volunteer on shift. Parents must arrange for childcare.

Privacy Policy - the basics

This is intended to inform you of our policies regarding the collection, use and disclosure of Personal Information we receive from users of the Site.


We use your Personal Information only for providing and improving the Site. By using the Site, you agree to the collection and use of information in accordance with this policy.


Information Collection And Use


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We may use your Personal Information to contact you with newsletters, marketing or promotional materials and other information that you agree to under the Canadian  Anti-Spam Legislation (CASL)




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Changes To This Privacy Policy


This Privacy Policy is effective immediately and will remain in effect except with respect to any changes in its provisions in the future, which will be in effect immediately after being posted on this page.


We reserve the right to update or change our Privacy Policy at any time and you should check this Privacy Policy periodically. Your continued use of the Service after we post any modifications to the Privacy Policy on this page will constitute your acknowledgment of the modifications and your consent to abide and be bound by the modified Privacy Policy.


If we make any material changes to this Privacy Policy, we will notify you either through the email address you have provided us, or by placing a prominent notice on our website.

Under the Personal Information and Electronic Documents Act (PIEDA), Canadian Law request us to disclose how we obtain consent when they collect, use or disclose customer personal information. Any information collected on this website will remain confidential and will be used for the sole purpose of executing our transaction with you. Your information will not be shared or provided to any Third Party without your consent.

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